I worked with Intuit as an interaction design intern over the summer. My position was on the authentication team for One Intuit Identity. What I worked on benefits millions of customers that use any of Intuit's products.
- User flows: sign in, create account, account recovery
- Concepts for future product
- User testing: formal and guerrilla
- Shirt design
- Event visual design
- Helped with decision making for design system
I will be updating this page with more thorough information shortly.
THINGS I LEARNED
SECURITY AS A BENEFIT
PASSWORDS OF THE FUTURE
In my time at Intuit, I was asked to present what I thought would be the future of passwords. Based on the research I conducted and after exploring the most innovative ways of authentication, the best possible future password could be the using Self Sovereign Identity authentication. This basically creates a network around a user and uses that to verify the user is who they say they are. I will go more into this later.
Stack is an internal application developed purely for research and development for one of Intuit's future cornerstone products. The application is a snapshot of a users complete financial profile in all aspects of their life. The potential to gather big data into a simplified interface for users was tested throughout the internship.
In order to understand what the product did, I put myself in the user's shoes and tested out the application and got familiar with it.
I participated in primary and secondary research efforts for this project.
We used Sketch to create the screens and initially used Invision to test them and moved to Axure for our customized prototypes.
We tested 10 users with a universal prototype to get a better understanding of how far we could push the "creepy" factor while providing benefit. After that, we brought in 3 users to test the customized prototype that contained real information. These sessions were performed in a professional research studio with 1 way mirrors, cameras and microphones.
After our research sessions, we learned a ton about how comfortable people felt when their personal information was presented to them with minimal input. These designs are still in progress and the team is continuing to work on them.
In order to understand the ins and outs of authentication experiences, I took a deep dive into the experiences in the industry including Intuit's.
When trying to understand the competition and best authentication experiences out there, I looked at some examples that streamlined the process, while there were others that complicated the experience. In Intuit's case, our accounts store highly sensitive Personal Identifiable Information (PII) which needs to be heavily secured.
After exploring the way Intuit's sign in feels across all products, I performed an analysis pointing out areas I liked and thought could improve. In this way, I was able to address the points which I was able to work on later in the internship. The analysis helped me learn what Intuit delivers to its customers through all of its platforms and better relate to how this could improve.
I updated the user flows to reflect the current authentication process. The old files were in Illustrator and I created the new ones in Sketch for clearer communication and quicker adjustment in the future for the team. In doing this, I was able to understand how our system worked behind the scenes and consider the process throughout the internship when addressing the future of passwords.
WE CARE GIVE BACK
Intuit has a "Week of Service" in which all employees are encouraged to participate in events that give back to the community, some being donation events. I participated in the goat yoga event in which we had goats climb on our backs as they hopped around. This event was a great bonding experience with other interns and full time employees!
TURBOTAX DESKTOP SIGN IN
The TurboTax desktop application did not have an option for the user to sign in to an Intuit account within the app. My job was to figure out how to implement the sign in button into the software.
We found different ways of including the information in the existing interface to test and find out which is most successful.
I created a few designs to implement the function into the application which I worked with a team member to refine and adapt the design to the potential demographic of users- mostly older people who still prefer to buy software from disks.
Once the design was close to final, I created flow diagrams to show how the user will navigate through each step of the sign in process.